Do you charge a delivery fee?
Delivery is included for all rentals within 20 miles from 32738. For distances greater than 20 miles, there will be a travel fee.
Do you require a deposit?
Yes. We require a $100 deposit non refundable for all rentals to secure your date. Your deposit will be applied to the final total and the remaining balance is due 1 week before your event. Also, there is a $75 cleaning refundable deposit.
How long is the rental period?
Our rental period is for 5 hours. (Except the Bubble Bounce House which is for 3 Hours). We set up at least one hour before your event start time.
What forms of payment do you accept?
We accept all major credit cards, Apple Pay, Cash app and Zelle.
What is your cancellation policy?
Your initial deposit is refundable if you cancel at least 14 days prior to your event. If you cancel less than 14 days prior, you may apply your deposit to a future booking within one calendar year.
Deposits for balloon orders are non-refundable.
What is your weather policy?
For your safety, we do not set up our equipment if there is a rain or winds in excess of 15 mph. In such cases, your deposit may be applied to a future booking within one calendar year or you may notify us prior to delivery that you would like to cancel in order to receive a full refund. There are no refunds once we arrive on site.
What surfaces do you set up on?
We can set up on level surfaces such as grass, concrete, asphalt, tile, wood etc. We cannot set up on gravel, dirt, or any uneven surface.
